fancywin aff Privacy Policy

What Data We Collect

Various types of information are collected when you create a fancywin aff account and while you use the platform. This data collection is necessary to improve service quality and ensure a safe environment.

1.1 Identity Information

• Full name and date of birth
• National ID card or passport number (for identity verification)
• Mobile number and email address
• Residential address

1.2 Financial Information

• bKash, Nagad, Rocket, or bank account details used for deposits and withdrawals
• Transaction history — amount, date, and method
• OTP verification records

1.3 Technical Information

• IP address and device identification data
• Browser and operating system type
• Logs of which pages were visited on the site and for how long
• Cookies and session data

Purpose of Data Collection

fancywin aff uses your data only for specific and legitimate purposes. Those purposes are clearly listed below:

• Account Management: To complete registration, login, and account verification processes.
• Transaction Processing: To handle deposits and withdrawals smoothly — minimum deposit ৳500 and minimum withdrawal ৳800.
• Identity Verification: To prevent multiple accounts by the same person and to protect against fraud.
• Customer Support: To provide 24/7 live chat and email assistance in both Bengali and English.
• Bonuses and Promotions: To correctly apply eligible offers such as the welcome bonus or weekly deposit festival.
• VIP Membership: To manage VIP benefits from Bronze to Diamond level and weekly cashback.
• Technical Improvement: To improve site speed, security, and user experience.
• Legal Obligations: To maintain records required under applicable laws and regulations.

Data Sharing and Disclosure

fancywin aff does not sell your personal data to third parties. However, limited data may be shared with trusted parties in specific circumstances:

3.1 Service Provider Partners

Third-party organizations engaged for payment processing, technology services, or customer support receive only the data necessary to carry out their responsibilities. They may not use this data for any other purpose and are contractually bound to maintain confidentiality.

3.2 Legal Authorities

Data may be disclosed under court orders, lawful requests from investigative agencies, or other legal obligations. In such cases, fancywin aff will notify you in advance where possible, though legal restrictions may not always allow this.

3.3 Business Changes

In the event of a business merger or transfer, user data may pass to the new authority. You will be notified in advance in such a situation, and the terms of this privacy policy will remain in effect.

Data Security Measures

All data stored on the fancywin aff platform is protected through SSL encryption technology. Advanced encryption is used during data transmission to prevent any unauthorized party from reading or altering the data.

• Encryption: All connections are secured with SSL/TLS technology.
• Access Control: Only authorized staff can access specific data.
• Regular Audits: Security checks and system updates are performed on a regular basis.
• Password Hashing: User passwords are never stored in plain text.
• Firewall and Security Layers: Multi-layer protection against cyber attacks is in place.

No system on the internet is completely impenetrable, but fancywin aff is committed to maintaining the highest standard of protection.

Cookies and Tracking Technologies

Cookies and similar technologies are used when you visit the fancywin aff site. These technologies help the site function correctly and improve the user experience.

5.1 Essential Cookies

These cookies are required for the basic operation of the site. This includes maintaining login status and keeping a shopping cart or game session active. These cookies cannot be disabled.

5.2 Functional Cookies

These cookies are used for language preferences, display settings, and a personalized site experience. They can be managed from your browser settings.

5.3 Analytics Cookies

Statistical data is collected to understand which parts of the site are used most and where there is room for improvement. This data is aggregated and is not personally identifiable.

Your Rights and Controls

As a member of the fancywin aff platform, you have certain rights over your personal data. To learn more about managing your data in line with responsible gaming principles, you can visit our Responsible Gaming Guide.

6.1 Right to Access Data

You can view and review the data stored in your account at any time. If you need assistance, please contact customer support.

6.2 Right to Correct Data

If any of your information is incorrect, you can request a correction. After identity verification, the correction will be made within the specified timeframe.

6.3 Right to Close Your Account

You can request to close your account at any time. However, transaction records as legal and financial documents will be retained for the required period.

6.4 Right to Opt Out of Marketing Messages

To stop promotional emails or SMS, use the 'Unsubscribe' link in the communication or inform customer support directly.

Data Retention Period

All relevant data is retained while your account is active. After an account is closed, certain data may be kept for a defined period for legal, security, and dispute resolution purposes.

• Financial transaction records: as required by legal obligations
• Identity verification documents: for a defined period after account closure
• Customer support logs: until resolution of complaints is confirmed
• Cookies and session data: until the session ends or is manually deleted

Protection of Minors

All services of fancywin aff are strictly for users aged 21 and above. Data from anyone under 21 is not knowingly collected or stored. If you believe data from a minor has been collected by mistake, please notify our customer support immediately.

Age verification is in place during account registration, and identity documents may be requested in cases of doubt.

Third-Party Links and Services

The fancywin aff platform may at times contain links to game provider portals or payment gateways. These external services have their own privacy policies, and fancywin aff is not responsible for them.

fancywin aff is connected to game studios including Pragmatic Play, PG Soft, JILI, and Evolution through a technical integration relationship only. Statistical data may be shared with a studio during gameplay, but it is never personally identifiable.

Policy Changes and Updates

fancywin aff reserves the right to update this privacy policy when necessary. Users will be notified of significant changes via their registered email or through a notice on the site.

Continued use of the site after a policy change will be considered acceptance of the revised policy. It is therefore advisable to review this page regularly.

To learn more about the overall terms of fancywin aff services, visit the About Us page.